24/7 Crisis Line 1-800-704-2651 1-877-567-6051
1-877-567-6051

Appointments

What to Expect

Volunteer Behavioral Health understands the challenges those suffering from mental health crises and substance use disorders may experience. Recognizing that you need help and taking that first step is the most important thing you can do for yourself and your loved ones. There are many different kinds of assistance, support, and treatment available. When you are ready, we can guide you through the process and help you find the care that best suits your needs. All services at VBH are voluntary, and you have the right to accept or refuse any services.

Your First Visit: Same Day Access Process

When you are ready to take that first step, call our First Time Appointment Line: 1-877-567-6051. The Centralized Access/ Customer Service (CA/CS) Department is open Monday through Thursday, 7:00 a.m. to 6:00 p.m. CST and Friday, 7:00 a.m. to 5:00 p.m. CST. A team of service professionals guides you through the intake process the same day.

  • The CA/CS team gathers admission information
  • An Engagement Therapist completes an intake assessment
  • A Care Manager coordinates your services
  • A Nurse Practitioner completes an evaluation
  • A Nurse or your assigned Care Manager calls you the following day to schedule your additional services
Locations

What Should I Bring?

Please arrive early for your first in-person appointment in order to complete your Permission to Treat form and other paperwork. For the appointment, please bring the following:

  • Your valid driver’s license or other government ID
  • Your insurance card (if you have one)
  • Proof of income (if you are uninsured to get screened for BHSN or Self-Pay Scale)
  • A list of any medications you are currently taking (if applicable)
  • Information about previous mental health services you have had, including name and contact information
Permission to Treat Form

Telehealth Appointments

Some services at VBH are available through Telehealth, an innovative way to ensure easy access to treatment staff. Virtual visits are available from all locations. For a virtual visit:

  • Make sure you are in a safe place and have privacy at your appointment time. If you are driving, please stop in a safe place for the duration of your appointment.
  • If the appointment is for an individual under 18 years of age, the legal guardian must be present for the appointment.
  • Log on five minutes prior to your appointment time.

Meeting Your Provider

During your first appointment, the provider will focus on your symptoms, diagnosis, and creating your individualized treatment plan. This appointment might include questions about your medical history and prior behavioral health treatment. Most clients will also meet with a Care Manager, who serves as a resource to coordinate their appointments, advocate on their behalf, and access community resources and other support services they may need. Referrals to additional services may be requested or recommended at any point during your treatment at VBH.

Paying for Services

Utilizing a No Wrong Door approach, our agency serves all patients, regardless of coverage type or lack thereof. Our agency accepts TennCare and a limited number of other public and private plans. Uninsured clients ages three and older may qualify for the Behavioral Health Safety Net (BHSN) of Tennessee program. A sliding scale or discount for essential services is also offered based on household income. Once set on a sliding scale, self-pay clients can make payments with receptionists during office visits or over the phone. CoverRX pharmacy assistance may be available for adults with no prescription drug coverage who meet eligibility criteria. A team member can guide you through the Tenncare, BHSN, and CoverRX application process.

You can request payment information during intake or contact our business office at 888-756-2740 (option 3).

BHSN STATE INFO
COVERRX

Confidentiality and Your Rights as a Client

Clients are informed about the protection of their personal information and rights. By law, we protect the privacy of the information we gather about you while providing medical and clinical services or related activities. Only you can grant written permission to disclose your Personal Health Information (PHI), except for an immediate threat to your safety or the safety of others. Please see the links below for additional information on Client Rights and Responsibilities, HIPAA, and Release of Information.

Client Rights & Responsibilities
Example of Release of Information Form
Permission to treat form